Serhii Shypylov

Outsourcing without Pain: 3 Main Risks and How to Tame Them

Introduction Outsourcing is a lifeline for startups and giants alike. It saves money, time, and nerves. But only if you are prepared for the pitfalls. “Delegating does not mean losing control. It means being able to manage what you don’t see every day.” 🚧 Dependency on the Contractor: How Not

🤯 How Not to Lose Money and Nerves? 4 Criteria for Choosing an IT Outsourcer That Save Your Project

Introduction: Is Outsourcing a Lottery? 🎲 Choosing a contractor is the riskiest stage of any IT project. One mistake, and you lose not only the budget but also months of work. The good news: the risk can be reduced to zero if you know what to look for. Reliability of an

SLA: Your Bulletproof Vest in the World of IT Outsourcing. What Should Be in the Contract?

Imagine: you hired a team of developers, but the deadline is missed, the site crashes every night, and support is silent. Without a clear agreement, you are an unarmed client. SLA (Service Level Agreement) is not just a piece of paper, but a quality guarantee that turns outsourcing into a

Chatbots Are Taking Over the World: HR, Tourism, and Real Estate — How to Achieve 300% ROI in a Month?

Introduction In a world where customers want answers "right now," chatbots have become not just a trend but a necessity. According to Gartner, by 2027, 75% of companies will use AI chatbots as their primary communication channel. A proper chatbot doesn't just answer questions—it closes

Without a prototype, your site is a lottery: how one page saves months and millions

Introduction: Why "Drawing in Your Head" Is a Trap Imagine building a house without a blueprint. You pour the concrete, but the windows don't fit. The same goes for a website without a prototype. "A prototype is not just a picture. It's a

IT Support in Poland 2026: How Not to Lose Money and Nerves Due to the Language Barrier

Introduction The Polish IT market in 2026 is a boiling cauldron of opportunities and hidden pitfalls. Demand for tech support for businesses is growing, but local nuances turn the search for the ideal provider into a quest. «Key insight of the year: saving on language support costs businesses 2-3 times

How the IT Department Can Survive Peak Season Without Losing a Single Patient Record

Peak Season – A Challenge for the Entire System When the number of requests multiplies, the load on the IT infrastructure becomes critical. One failure – and you risk losing patient data, trust, and time. According to research, 70% of failures in medical systems occur precisely during peak load periods. Preparation is

One IT Partner vs 5 Contractors: How a Single Point of Responsibility Saves a Clinic from Chaos

Introduction Imagine: your clinic works with five different IT teams. One handles servers, another – CRM, the third – security, the fourth – integrations, the fifth – tech support. And suddenly something breaks. Who is at fault? Who resolves it? In 80% of cases – nobody. Blame-shifting, downtime, loss of money and nerves begin. 🔑 A

How Clinics Waste Money on IT: 5 Ways to Save Without Risk of Hacking or Data Loss

Introduction The IT infrastructure of a clinic is not just computers and servers, but also software, licenses, cloud services, and technical support. Unfortunately, many medical institutions pay significantly more than necessary without gaining increased reliability in return. Where are the hidden costs lurking, and how can they be reduced without

Your Website Hacked? Don't Panic: 6 Critical Actions to Save Your Business

Take a Second — Then Start Acting You wake up, open your site — and there's casino ads, an email from your hosting about suspicious traffic, or a completely white screen. Sound familiar? Don't panic. Every minute of hesitation costs money. First rule of a hacked site owner:

One Day to the Ideal Work Email: Google Workspace for Your Clinic – Fast and Hassle-Free

Introduction Imagine a clinic where doctors never confuse the schedule, administrators never lose emails, and only the right people have access to files. This is a reality in one day with Google Workspace. Google Workspace lets a small clinic team operate like a large corporation without an IT department. The

Your website is not found on Google? It's not SEO — 4 technical reasons you're ignoring

Introduction: SEO is not a panacea We are used to thinking that if a site is not in the top, the problem is in keywords, links, or content. But often it's something completely different. Technical errors can completely hide your site from search engines. Even perfect content won&

Your website not in the top? And it's not SEO: 3 technical errors you're ignoring

Introduction: When SEO is Not the Main Enemy You invested money in SEO, optimized content, bought links — but your site is still not in Google? Perhaps the issue is not search engine optimization at all. There are technical problems that simply prevent robots from seeing your pages. And 90% of

Your Business Is Losing 40% of Leads Simply Because They Come in at Night? Here's How to Fix It

Nighttime — When Money Goes to Sleep Imagine: a client is interested in your product, submits a lead at 11:00 PM, but gets no response until morning. Will they come back? Statistics say no. Most companies lose up to 40% of their 'nighttime' leads simply due to a

AI: Your New Assistant That Doesn't Steal Jobs but Eliminates Routine 🧠

Why Should AI Be the First to Greet the Client? Imagine: a client visits the site, asks a question — and instead of waiting 5 minutes, they get an instant response. But not just any response — a qualified handling: AI collects basic data, identifies the request type, and passes hot leads

Your Roof, Your Clients: Why Self-Hosted Support Protects Business from Data Leaks

Client Chats on Third-Party Servers Are a Ticking Time Bomb Every conversation with a client is not just a casual "hello, how are you," but confidential information. Contracts, disputes, personal data. When you use a cloud-based support service, you are effectively handing over the keys to the safe

Three Windows of Chaos: How to Unify Telegram, Website, and CRM into One Stream and Keep Your Sanity

Introduction: Living in Three Screens Is a Trap You probably know this feeling: you reply to a client in Telegram, then switch to the feedback form on the website, and then try not to forget to enter the data into the CRM or spreadsheet. This is not multitasking — it is

Your Website Is Losing Leads? How a Non-AI Chat Kills Conversions (and What to Do)

The Client Wrote, But… Nothing Happened Imagine this scenario: a potential customer visits your website, interested in a service, and leaves a message in the chat. They wait 5, 10, 15 minutes… No reply. They go to a competitor. According to statistics, companies lose up to 78% of leads if

VIP Lead Fell Asleep in Chat? 😱 How an AI-First Inbox Saves Leads While Managers Drink Coffee

Are You Also Losing Customers Due to a “Sleeping” Chat? Imagine: a customer visits your site, types a question, waits 5, 10, 15 minutes… And then simply closes the tab. Sound familiar? 🥶 This is the main reason for lost leads. People don’t want to wait. If there’s no

Painless Website Migration: How to Avoid Losing Traffic, Money, and Your Sanity in 2024

Changing hosting is always a bit of an adrenaline rush We tend to think that migrating a website is like rearranging furniture: silent, done in an hour with a cup of coffee. Reality is harsher. DNS starts to 'drift,' the database crashes, and visitors see a 503 error.

🚀 Zero-Downtime Migration to a New Hosting: A Step-by-Step Guide for Those Who Don't Want to Lose Customers

🧠 Introduction: What Actually Happens During a Site Migration? When you decide to move to a new hosting provider, it may seem like the main task is simply copying files. However, in reality, this is a complex technical process where every second of downtime costs money. On migration day, DNS records

Clinic Breached in 5 Minutes: 4 Schemes Destroying Small Businesses Right Now

Introduction: The Clinic as Target #1 Imagine: you’re scheduling patients for appointments, but the database is empty. Or invoices are issued, but the money went somewhere else. This isn’t a horror movie script — it’s the reality of small businesses today. Scammers know: a small clinic is a

3 Technical Things That Will Make a Clinic’s Website Trustworthy (or Destroy Trust in a Second)

Why Do Patients Leave a Website Without Even Calling? Imagine: a potential patient searches for a clinic, opens the website, and the browser displays a red banner saying “Not Secure”. What will they do? Close the tab. This is not an assumption—this is statistics. 73% of users admit they

How daily backups saved our clinic from total collapse (a true story)

. Imagine a Monday morning. You open the medical system and there’s nothing—emptiness. No patients, no records, no medical history. Panic? Yes. But for one clinic, this was a reality they managed to survive only thanks to a habit of making backups. “We lost everything in 5 minutes. But

Escape from Gmail: Why Your Clinic Is Already Late to Switch to Corporate Email

Introduction Imagine: a patient receives an email from klinika2023@gmail.com. What do they think? "Are these actually doctors?" Gmail is convenient, but for a private clinic, it’s like a plastic bag instead of a briefcase. It looks cheap and creates chaos. Corporate email on your own